Refund Policy

Last Updated: January 1, 2026

Our refund policy focuses on unused quota only.

IMPORTANT: One-Time Credit Pack Policy

Each pack grants a fixed number of records / API calls / jobs. Any quota that has already been consumed is non-refundable. Unused quota may be refunded on a pro-rata basis within 30 days of purchase.

1. Pro-Rata Refund of Unused Credits

If you have not used (or have only partially used) the credits in your pack, you may request a pro-rata refund within 30 days of purchase. The refund amount is calculated as:

  • Refund = (Unused Credits / Total Credits) × Purchase Price
  • Refunds are issued to the original payment method within 5–7 business days after approval.
  • API keys associated with a refunded pack are revoked at the moment the refund is processed.

2. Non-Refundable Items

The following are not eligible for refund:

  • Quota that has already been consumed (records returned, API calls made, jobs executed)
  • Heavy-tier packs after more than 50% of the quota has been consumed
  • Custom-built crawlers once development has started
  • Refunds requested more than 30 days after purchase

3. Service Availability

We provide the service on an as-available basis. Brief downtime, target-site changes, or rate-limiting by upstream sources do not by themselves qualify a pack for refund, unless the service is completely unusable for a continuous period of more than 7 days.

4. Technical Issues

If you experience technical problems with your API key or credits:

  • Contact [email protected] immediately with your order ID
  • We will investigate and respond within 48 hours
  • If the issue is on our side and cannot be resolved within a reasonable time, a full refund of the affected pack will be offered

5. How to Request a Refund

To request a refund, send an email to [email protected] with:

  • The email address on your account
  • The order ID of the pack you wish to refund
  • A brief reason for the request (optional, but helps us improve)

Our team will review your request and respond within 2 business days.

6. Fraudulent Chargebacks

If you encounter issues with the service, please contact support before initiating a chargeback. Chargebacks filed after credits have been delivered and partially consumed will be contested with full delivery logs and these terms.

7. Contact for Refund Questions

For any questions about our refund policy, please contact us at: [email protected]